In a previous post, I talked about how my older son is going to spend a week visiting his cousins in North Carolina this summer. I was using the American Airlines voucher that we got when we volunteered to get bumped from a flight on the way back from Wyoming last summer (the amount we had left over after booking our trip to Disney).
To book the flights, I went onto aa.com and held the tickets that I wanted. I then called the reservation number and told them the confirmation number. They changed the status of the tickets to “purchased” and gave me the instructions on where to mail the voucher.
I mailed the voucher using delivery confirmation with the US Postal Service, like the time that I used the vouchers to purchase our tickets to Disney. Delivery confirmation does not require someone to sign for the mail, it just allows you to check the status of your mailing on-line. So I was very surprised when a few days after mailing the voucher, I checked the status and it said they tried unsuccessfully to deliver it. I figured I’d wait a few days to see if they would automatically redeliver it (or American Airlines would schedule a redelivery). Five days passed and the status was still the same. So I called American Airlines to ask them to schedule a redelivery. The agent I got wasn’t very helpful at first. She basically said, well those don’t come to where I work so I can’t check on it. I asked if she could call where they go to see if they could schedule a redelivery. She came back in about 5 minutes and said that they don’t schedule redeliveries. She said it was odd that they couldn’t deliver it because the location is open 24/7.
Now, if American Airlines doesn’t get the voucher in an envelope postmarked by a certain date, they will cancel your tickets. And ticket prices for those flights have gone up so I didn’t want that to happen. I knew if no one scheduled a redelivery (or the post office couldn’t deliver them), they would get sent back to me. However, that would mean I’d have to book new flights at a higher price and send the vouchers in again.
I didn’t know if the post office would automatically try to redeliver before the 15 day expiration (at which point they send your envelope back to you). So I decided to try to schedule a redelivery myself. Technically I don’t think I was supposed to do that because I was not the person receiving the package but desperate times call for desperate measures. I went to usps.com, looked up the status of my mailing – still unsuccessful delivery. On that page, there was a hyperlink to reschedule a delivery. I clicked on that and then on a button that said it was being delivered to a business. However, they still wanted me to fill in the First Name, Last Name and Phone Number fields. So I decided to put American in the First Name field, Airlines in the Last Name field and my phone number in the Phone Number field. I figured, hey if they can’t deliver it, at least I’ll get to talk to someone and could explain my situation.
Well, I’m happy to say that I went on aa.com yesterday to check the status of my tickets and the status was changed to ticketed!